Orders

Browse our collections by selecting a category from the menu
Click on any item you like to view its product page
Select your preferred color, size, and add any special requirements
Proceed to checkout to complete your purchase

Currently we don't accept phone orders, but you can easily place your order through our mobile-friendly website. We're working to introduce phone ordering in the future.

Yes! We accept all major credit and debit cards including Visa and MasterCard.

Please contact us for change the order information before we have marked the shipment. If we have already shipped, we cannot change it for you.

You may cancel your order (for non-custom items) by contacting our customer service team, provided your order hasn't been shipped yet.

This is where you can request custom alterations to your garment. For example, if you'd like straps added to a strapless dress, simply note this in the special requirements field. We can accommodate most alteration requests to some degree.

Please contact us and we will refund you when we receive the returned package.

We have appropriate organizational safeguards and security measures in place to protect your datafrom being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

You may contact a Customer Service Representative by E-mail support@jimiss.com.

Payment

We accept:

All major credit/debit cards
Bank transfer (contact support for details)
Western Union
MoneyGram

Absolutely! Our website uses industry-standard SSL encryption and is fully PCI compliant, ensuring your payment details are always protected.

Shipping & Returns

We provide expedited express service to some countries, you need to purchase expedited shipping. You can note your event day in the order.

We provide global transportation services.

1. Submit your return request by sending an email
2. We need to wait for approval and will inform you of the return address
3. Return the goods within 3 working days

Please view detailed return information https://www.jimiss.com/policies/refund-policy

You can contact our customer service team through the following methods: support@jimiss.com If you need help or have special circumstances.

If you refuse to sign for the package: The return shipping fee will be borne by you. If the package is lost on the way back or cannot be delivered to me, the consequences will be borne by you
If the package cannot be delivered: You need to immediately contact the local courier company to inquire about the delivery status and then obtain a solution from the courier company

The refund will be processed within 24 working hours after we receive your return. The refund will be returned to your original payment method. After the refund is processed, you will receive a confirmation email. Please note that it may take 3-7 business days for the refund to be mailed back to your account. (Note: If you have not received it by the deadline, please contact us via email and we will help you check)

All of our orders are handmade and are expected to take 10-15 business days. Production time depends on the complexity of the dress's craftsmanship.

We sent the wrong item
Item arrived damaged or faulty

You can see your tracking number in your order information.

And you will use of the following to track your package:
Airmail:https://www.17track.net/en

Total Delivery Time = Production Time + Shipping Time
Production Time: 15-30 Days(Due to the peak season, there are more orders and the processing time is longer,you can place your order in advance.)

for example: Delivery to the USA:

-Standard Shipping：8-15 days
-Expedited Shipping: 4-7 days

Shipping fees and delivery times vary for other countries.

Please see here for more information：https://www.jimiss.com/policies/shipping-policy

Please contact us for modification before we have marked the shipment. If we have already shipped, we cannot modify it.

Sizing & Product

Wear well fitting clothes when measuring. Clothes have built-in bras, do not wear bras when measuring.

If you have any further questions, you can check in this link:https://youtu.be/DThcrUUk8fk

The sizes displayed on this website are in US sizes. All of our dresses are labeled with European/UK sizes.

No, unfortunately at this time we are unable to offer gift wrapping or gift receipts.

Yes,We can make plus size dresses, and we can make all the dresses according to the size to create a dress that is exclusive to you.

Please check this link:https://www.jimiss.com/pages/measurement-guide, you can follow this link:https://www.jimiss.com/pages/size-chart-1，Choose your clothing size from the size chart, and each of our product pages has a corresponding size chart.

There may be a slight difference due to the different color display of the computer.

If you need to change the design of the skirt, you can provide the specific location and requirements you want to change. It would be best if you could describe it in the form of a drawing or picture.

About Jimiss Dress

Jimiss Dress is a legitimate and reputable dress manufacturing company.

You can email us at support@jimiss.com or you can start a Live Chat with us.

Jimiss Dress is an online only company so unfortunately there are no Jimiss Dress stores you can visit.

At Jimiss Dress, your go-to source for stylish and affordable dresses for every occasion. With countless on-trend evening gowns, cocktail dresses, and more, you can’t go wrong with a dress from our collection.